As volunteerism moves and changes with the issues and challenges of our time, it has become vitally important for volunteer program administrators to be able to capture and describe what the presence of volunteers means to those served and how volunteers contribute to organized mission and goals. This publication presents a basic, practical approach to beginning a process of volunteer outcome and impact evaluation. Its purpose is to provide practitioners with the tools, understand and confidence to evaluate programs and volunteers on the difference they made in people’s lives and in the greater community.
The resource links below redirect to the Service Leader website, which is operated by the RGK Center for Philanthropy and Community Service in the LBJ School of Public Affairs at The University of Texas at Austin.